Ministry of Personnel, Public Grievances & Pensions
Posted On: 20 APR 2020 8:05PM by PIB Delhi
Union Minister of State (Independent Charge) Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh disclosed here today that over 25,000 COVID 19 related Portal Grievances have been redressed in the last 20 days, beginning from the 1st of April.
About the current status of the National Monitoring Dashboard launched by DARPG (Department of Administrative Reforms and Public Grievances) under the Ministry of Personnel on the 1st of April this year, following the declaration of nationwide lockdown in the wake of Corona pandemic, the grievance portal has received tremendous response from people from across the country in the last three weeks as a result of which, while on the 1st April 332 COVID related grievances were registered by the public, within 15 days by 16th April the number increased to 5,566 grievance cases.
Dr Jitendra Singh has complimented the Department of Public Grievances and the handlers of National Monitoring Dashboard for their prompt and round-the-clock follow up, which had made it possible to limit the average disposal time of a grievance to 1.57 days.
Pertinent to mention that on the National Monitoring Dashboard (https://darpg.gov.in) in the grievance portal, an exclusive window was introduced for COVID related grievances as a result of which, any grievance related to COVID got directly registered, to be accordingly followed up by the concerned.
Meanwhile, about 14,982 of COVID related grievances have been sent to different State Governments while other grievances were sent to different Central Ministries for redressal. Specific focus is being given to grievance cases related to migrant labourers, health infrastructure and quarantine, food and civil supply related issues, banking and financial Sector issues, salary and, employee issues and school and higher education related issues.